Terms of Service

These Terms of Service (“Terms”) govern your use of originaldelites.com (the “Site”) and any purchase you make through it. By using the Site or placing an order, you agree to these Terms, our Privacy Policy, our Refund Policy, and our Shipping Policy. If you don’t agree, please don’t use the Site.

“We”, “us”, and “our” mean Original Delites, an Ontario-based food brand. “You” means the person using the Site or placing the order.

Who can place an order

You must be at least 18 years old (or the age of majority in your province / state / country, whichever is higher) to place an order. By placing an order you confirm that you are.

Products and pricing

We try to describe every product accurately — ingredients, allergen info, heat level, net weight, photo. Colors and packaging may vary slightly from photographs; ingredients may be reformulated between batches and the up-to-date ingredient list is always on the bottle. Prices are listed in CAD on the Canadian store and USD on the U.S. store; prices may change at any time, but the price you saw at checkout is the price you’ll be charged.

If we discover a pricing error after you’ve ordered (for example, a bottle accidentally listed at $0.01), we may cancel the order and refund you in full. We’ll always email you first.

Allergens & ingredients

Read every label before you eat. We list allergens on every product page and on every bottle, but ingredient lists are the authoritative source. We do not produce our products in a certified allergen-free facility — even items that don’t contain a given allergen may have been handled in shared equipment that processes nuts, soy, wheat, mustard, sesame, or eggs. If you have a serious allergy, please email [email protected] before ordering and we’ll give you an honest read on the current production environment for whatever you’re interested in.

Orders

Placing an order is an offer to buy. We accept your offer when we send you an order confirmation email and charge your payment method. We may refuse or cancel any order at our discretion, including for suspected fraud, breach of these Terms, an obvious pricing error, or stock that turns out to be unavailable.

Payment

Payment is taken at checkout via our payment processor (currently Stripe). We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay where available. By placing an order you authorize us (through Stripe) to charge your selected payment method for the total amount, including taxes and shipping.

Shipping & delivery

Full details on shipping zones, costs, lead times and carriers are on our Shipping Policy. Title and risk of loss pass to you when the carrier accepts the package from us. If a package is damaged in transit or lost by the carrier, we’ll make it right per our Refund Policy.

Returns & refunds

We do not accept returns on food products. See our full Refund Policy for the cases where we will issue a refund or replacement (damaged, defective, wrong item, lost in transit, etc.).

Accounts

You can use the Site without an account, but creating one makes reorders, tracking, and address management easier. You’re responsible for keeping your password secret and for any activity that happens under your account. Tell us right away if you suspect your account has been compromised. We may suspend or close any account that violates these Terms.

Acceptable use

Don’t do any of the following on the Site:

• Scrape, harvest, or systematically copy our content (text, photos, recipes, the catalog);
• Attempt to break, probe, or get around our security or rate-limits;
• Use the Site to send spam, malware, or unsolicited offers to anyone;
• Impersonate someone else;
• Use the Site for any unlawful purpose, including violating export controls, IP rights, or sanctions law.

Intellectual property

Everything on the Site — name, logo, wordmark, packaging design, photography, copy, recipes — is the property of Original Delites or licensed to us, and is protected by Canadian and international copyright, trademark, and other IP laws. You may share product photos and links on social media for personal, non-commercial purposes; please tag us. Anything beyond that needs our written permission.

If you submit a review, photo, comment or other content to us, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, and display it in connection with our business. You confirm that you own (or have permission to share) anything you submit.

Promotions, codes & the Sauce Club

Promotional codes and discounts are limited-time offers, one per order unless otherwise stated, can’t be combined, can’t be applied retroactively to existing orders, and have no cash value. We may suspend or revoke promotions at any time without notice. Sauce Club subscriptions have their own terms detailed in the Sauce Club checkout flow.

User reviews

If you leave a review on a product, it has to be honest, your own words, and not contain unlawful, threatening, defamatory, obscene, or hateful content. We may edit reviews for typos or remove any review at our discretion. We don’t pay for reviews and we don’t filter out negative ones.

Disclaimers

The Site is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties — express or implied — including merchantability, fitness for a particular purpose, and non-infringement. We don’t warrant that the Site will be uninterrupted, error-free, or virus-free, or that any defect will be corrected.

Nothing in these Terms excludes any rights you have as a consumer under applicable consumer-protection law (in Canada, the provincial consumer protection acts; in the U.S., your state’s consumer law). Where the law of your jurisdiction implies warranties that can’t be excluded, those warranties apply.

Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to the Site or your order is limited to the amount you actually paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages (including lost profits or lost data), even if we were advised of the possibility.

Indemnity

You agree to indemnify and hold us harmless from any claim, loss, damage, or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Site, or your violation of any law or the rights of any third party.

Governing law & jurisdiction

These Terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada that apply. Any dispute will be resolved in the courts of Ontario, and you submit to the exclusive jurisdiction of those courts — unless mandatory consumer-protection law in your home jurisdiction gives you a non-waivable right to sue locally, in which case that law applies.

Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of the page tells you when we last changed them. If a change is material we’ll email registered customers and post a notice on the Site. Continued use after the change means you accept the new Terms.

Severability & entire agreement

If a court finds part of these Terms unenforceable, the rest stays in force. These Terms together with the Privacy Policy, Refund Policy, Shipping Policy, and Cookie Policy form the entire agreement between us regarding the Site.

How to reach us

Original Delites · Ontario, Canada
Email: [email protected]
Legal & privacy: [email protected]